Frequently asked questions
When do I have to choose my meals?
A new menu is published ahead of each week's cutoff, and every menu shows its own cutoff date and time (Beirut time). Confirm your selection before the cutoff — only confirmed meals are prepared and delivered, and partial weeks are fine.
How are the meals delivered?
Chilled, on your plan's delivery days. The delivery fee depends on your zone — check your area to see it.
How long do the meals keep?
Keep meals refrigerated and follow the date and reheating instructions on each box.
Can I pause or cancel?
Yes. Pause, skip a single week, or cancel from your subscription page. Changes made before the weekly cutoff shown on the menu apply to the next delivery week.
What about allergies?
Save your allergies and dislikes in your profile, and check the allergen information shown on each meal before you pick it. If a meal shows no allergen information, message us before ordering — we'll tell you exactly what's in it.
How do payments work?
Plans are billed weekly or monthly in USD. The payment methods we accept are listed on your invoice and the Pay page. Corporate accounts are invoiced.
Do you cater for offices and events?
We do — weekly office lunches, meeting platters and event catering with invoicing and a dedicated account manager. Ask for a quote from the contact page.
Still have a question?
Message the team, or pick a plan — you can change it later from your account.